Refunds
We want our customers to purchase the right product, so we offer extensive pre-sales support, including:
- Free evaluation versions of our software to test for compatibility.
- Free, fully functional temporary licenses to experience the product as it would work after purchase.
- Full technical support during evaluations to resolve any issues before buying.
- Complete access to documentation, video tutorials, and forums to help you quickly learn what you need.
Despite this, we occasionally receive refund requests. While we do not guarantee refunds, we consider each request individually, taking into account the specific circumstances and merits.
Refund requests are only considered within 15 days of the transaction. Requests beyond this timeframe must be discussed with our sales team on a case-by-case basis.
We may issue a refund for:
- A software license. Refunds are generally not granted once the license or product has been downloaded.
- Fraudulently purchased software. We take measures to prevent fraudulent transactions, but in cases where a stolen credit card was used, we will review the refund request.
We do not issue refunds for:
- Software subscription renewals.
- Support or support renewal fees.
Fees
If Documentize decides to issue a refund for any reason, including accidental double payments or overpayments, we will deduct: a) A $150 USD processing fee, and b) Any fees incurred on the original payment, such as currency conversion losses or bank and payment network fees. If a credit is offered and accepted, no fees will be deducted.
Request a Refund
To request a refund, please email our sales team with your order number and a detailed explanation of your reasons for the request.