Renew a Subscription

When you purchase a license, you receive a one-year subscription to software updates. As your subscription nears expiration, we’ll send you an email reminder to renew. Without a current subscription, you can still use the product and receive support but will no longer have access to new features or fixes. If you encounter an issue that requires a hot fix but do not have an active subscription, you will need to renew to access the fix.

Why Renew Your Subscription

At Documentize, we understand the ever-changing needs of our customers. To deliver exceptional support, we release product updates monthly. These updates aim to enhance your experience by introducing new features, fixing bugs, addressing vulnerabilities, and improving overall performance.

Key Highlights of Our Updates:

  • Feature-Rich Updates: Our monthly releases keep you ahead of technological advancements with new features that expand your tools’ capabilities.
  • Regular Bug Fixes: We prioritize providing a seamless user experience by releasing versatile bug fixes to ensure reliability and efficiency.
  • Performance Improvements: With the rapid evolution of IT technology, we focus on speed and document throughput, continually optimizing performance to meet your growing needs.

Renewing your subscription ensures you have uninterrupted access to the latest updates, empowering your tools to stay efficient and effective.

 

When to Renew Your Subscription

You can renew your subscription when you receive a reminder or at any other time. If your subscription expires in December and you renew early, for instance, in September, the renewal will extend your subscription by twelve months from the original expiry date, making the new expiry date December of the following year.

 

Subscription Renewal Costs

Effective Date: December 1, 2023

We have updated our renewal policy to give you more flexibility and cost-saving options:

Auto-Renewal – 50% Discount

Enroll in our Auto-Renewal program to renew your licenses conveniently through your credit/debit card. This ensures uninterrupted access to updates and offers a 50% discount. Auto-renewal also saves you time by removing the need to resubmit renewal and payment details each year. You can learn more about the Auto-Renewal program in our FAQ.

Manual Renewal – 40% Discount

If you renew your subscription manually before it expires, you’ll receive a 40% discount off the current retail price.

Renewal Within 3 Months – 30% Discount

Renewals made within three months after expiration receive a 30% discount, offering a reasonable balance between flexibility and the incentive to renew promptly.

Renewal After 3 Months – 20% Discount

Renewals made more than three months after expiration qualify for a 20% discount.

 

How to Renew a Subscription

  1. Log in to the purchase system using the username associated with the original purchase and visit the renew order page.
  2. If you encounter any issues or are not the original buyer, contact our sales department for assistance.

 

Add Additional Products, Licenses, or Subscription Years During Renewal

You can add extra licenses, products, or subscription years when you renew. The retail cost of any additional items will be added to the renewal fee. While there is no discount for adding multiple products or years, a discount is available for adding extra developer licenses. Adding items to your subscription counts as both a renewal and an upgrade, which you can do simultaneously using the Upgrade an Order interface.

 

Questions?

If you have questions about what you get with a subscription, read our Subscription FAQs.

If you have questions about any aspect of renewing your subscription, from the exact cost through to finding an order ID, contact our sales department and they will help you.